I'm all fired up!

So, I have a hard time being the person who complains or simply states the truth about bad service, especially with places that provide me a service, aka the dentist or the gym. I have had some really nice experiences at a lot of places, and really try to go out of my way to let people know by saying thanks or if I deem it necessary, to write a thank you letter. I never have deemed it necessary yet, but I would if the service was that awesome. Anyway, back to my point. Golds Gym. Now, I am not one who would necessarily jump on the band wagon and say, "they're so prestigious, they must know what they are talking about, I'm going to join there!" No, first I joined the YMCA. Very family friendly. I liked it. But it was too far away from where we now live, so I started looking for a new gym that was closer, hence Golds Gym. Also, I knew some people who worked out at Golds, and thought it might be a nice change to actually work out with someone other than myself, because that gets a little lonely sometimes. Wow, sorry if I'm rambling. Anyway, had a bad experience when I went in for a free meeting with a personal trainer. The personal trainer was nice, but the guy who came in to pressure me to sign up for multiple personal training sessions was a pushy jerk who even said something degrading to me. Rude! So, I came home and immediately wrote a letter. 6 weeks later, I finally had the guts to go and give it to the gym. That was 4 days ago. I got a phone call from them yesterday and called them back today. The guy I spoke with was nice and simply LISTENED, which made me feel validated and like the person I should have been treated as in the first place. So, the moral of the story: I didn't need any compensation, I just needed to be validated that my problem was important to them, it was worth listening to, and that they valued my business. I just felt the need to share my experience.