A few weeks ago, I was trying to purchase some things online from Sears. As I looked at my online cart, I noticed the price of something kept changing as I went to finalize my purchase and it was frustrating me.
I saw that I had the option of talking to a live agent for my order and so I did just that. I quickly explained my problem and she resolved it within a few minutes. Right in the middle of her fixing it, I remembered my debit card had just been turned off and I was expecting my new debit card the next day. So I had no way of purchasing!
I asked the agent if I could buy it later with the price fix that she had done for me and she said it was only good for right then. I hemmed and hawed a few moments and explained that I needed to run this purchase by my husband first but Reed wasn't home yet but would be soon.
At that moment, I heard the front door open. Yay! I typed to the agent, " Oh my husbands home!" expecting her to understand that now I would be able to run the purchase by him (and I could also borrow his debit card) and make the purchase. Instead of the reply I expected, she typed to me "Oh, that's nice." Ha ha ha!!! She thought I was just sharing random information, such as, I'm eating a chocolate chip cookie or some such random thing.
I wonder how often people share random information with those agents. Hmmmm. Something to ponder about. Laura, I smell a good story coming from this query.
3 comments:
Hahaha! That is too funny. You would be surprised. Cameron used to do this very thing as a job. His most interesting customer (sharing random info-wise) was this lady who wanted to cancel her account and kept insisting it was because she had a goat.
Example Conversation
Cameron: Won't you miss our wonderful hair products?
Weird Lady: Nope, I can make my own. I have a goat!
Cameron: What about hairspray?
Weird Lady: I have a goat...
Cameron says she was totally and completely serious...
That is totally random. I never thought to share things like that with a customer care person. And you are way too nice. I would have been pessimistic and wondered if she actually understood what I was saying earlier and if she would get my order correct. Glad you had a laugh and hope everything worked out!
That's too funny! Btw, I love the new look to the blog. Super fun! :)
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